DELIVERY & RETURNS
All shipments are ready to be picked up within 24 hrs. However, shipping companies, may delay pick up and this can be 1-2 days? Delivery dates to your Location is Governed by these shippers.
TRACK YOUR ORDER:
After the shipping company picks the order from our location, a tracking number is provided. Please send us your e mail address.
Duties and taxes are to be paid by you in your Country or Jurisdiction. Delay to pay these can hold back your Order.
It is necessary to check for the tracking number on your e mail and JUNK.
If you do not receive this e mail in 24 hrs. Please inform us and we will be glad to help you track or provide you with the Number to track.
CAN I EXCHANGE OR RETURN AN ITEM?
In all the following assumptions:
- I chose the wrong size and I’d like to change it please exchange.
- The product is not what I expected, and I’d like to return it or exchange it with another one
- I received my order in poor conditions. (If the package is received in a damaged condition, the responsibility is on the Carrier.)
There is no exchange or return an item after 7 days after delivery to you.
The products to be exchanged or returned must be in perfect conditions and show no evident of being used. It is your responsibility to pack the return so that to ensure that the items arrive to our premises in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in.
Once we receive a returned item and after we have confirmed the condition we will have 7 days from receiving, to ship you the exchanged item.
In the case of refunds, funds will be refunded to you by the same method that it was paid for. Paypal , credit card, e transfer, bank transfer …….
CHARGES FOR RETURNS AND EXCHAGE
Shipping charges for returns and exchange are paid for by the customer. the difference in the cost of an item is paid for by ourselves or the buyer prior to RE-shipping. return form
To make your return process easier and faster, please download and fill out our return form here.
Please fill out all lines exactly
Return to 787 -13th street east, North Vancouver, B.C. North Vancouver. V7L 2M6.
DATE PRCHASE ________________________
DATE SHIPPED RETURN ________________________
NAME AS PURCHASED ________________________
METHOD OF PURCAHSE
Bank transfer, Paypal, Credit Card
PURCHASER’S ADDRESS __________________________
REASON FOR RETURNING __________________________